LIVE Online Seminar with Dan O’Leary 

About the Seminar

There are three terms in quality management that people often confuse: correction, corrective action, and preventive action. This webinar explains the differences among them based on their definitions and application.

These terms probably create more confusion than any others in the quality profession. There are two reasons for this problem. First, people tend to apply colloquial language without realizing they are defined technical terms. Second, corrective action is often defined as action taken to prevent recurrence of a problem, further creating confusion with corrective action.

As part of their improvement activities, companies need effective Corrective and Preventive Action (CA-PA) systems. To implement an effective system you must understand the requirements, including the difference between corrective action and preventive action.

In addition, correction and corrective action are often confused. Correction deals with eliminating a problem, while corrective action deals with eliminating the cause of a problem. This confusion can create difficulty in both audit programs and nonconforming product control.

These confusions can affect the systems, create endless discussions, and increase cost.

  • Failure to implement an effective system can waste resources, increase cost
  • Systems to control and disposition nonconforming material have long cycle times when they confuse correction and corrective action
  • Companies without good preventive action systems miss improvement opportunities
  • Regulated industries have even more stringent requirements. In medical devices, for example, the FDA cites CAPA systems most often

About the Areas to Be Discussed

  • ISO 9000:2005 as a quality dictionary and why you need to have a copy
  • Definitions of correction, corrective action, and preventive action
  • Understanding correction – rework, repair, and regrade
  • Defining a process and its resulting product
  • CAPA as an integrated process
  • Control of nonconforming product – Dispositions and corrections

About the Intended Attendee(s)

  • Quality Directors
  • Quality Managers
  • Quality Engineers
  • Production and Process Engineers
  • Manufacturing Engineers
  • Design Engineers
  • Supplier Quality Engineers
  • Quality Supervisors
  • Quality Inspectors
  • Internal Quality Auditors

About the Seminar Speaker


Dan is the President of Ombu Enterprises, LLC, a company offering training and execution in Operational Excellence, focused on analytic skills and a systems approach to operations management. Dan has more than 30 years experience in quality, operations, and program management in regulated industries including aviation, defense, medical devices, and clinical labs. He has a Masters Degree in Mathematics; is an ASQ certified Biomedical Auditor, Quality Auditor, Quality Engineer, Reliability Engineer, and Six Sigma Black Belt; and is certified by APICS in Resource Management.

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